CellarCool is manufactured by a large, experienced industry leader of cooling units. With over twenty years of experience, the manufacture has extensive knowledge on the challenges of operating cooling units in all types of environments all over the United States and thorough the world. Through this special relationship, we are able to utilize their experience in making an affordable yet efficient system that will last for many years, in a properly designed wine cellar.
CellarCool has been designed with the latest technology and utilizes industry improvements to maximize performance. Our manufacturer’s engineers work closely with their suppliers to source the best, most efficient products to incorporate into our systems. From fan suppliers to compressor manufactures, ongoing engineering and design improvements are a focal point in our success.
All our products are shipped Factory direct to you. Other manufacturers require their distributors to purchase inventory ahead of time and to store it at their location. We don’t want to take any chances that a unit may have sat unused for an extended period of time. The units we ship are made and tested within 45 days of the ship date. That way we know they are fresh.
We require that all cooling units go through an extensive quality control testing program prior to receiving our approval. Individual components are tested from the factory. Our inspectors check every braze to assure they are done correctly. Assembly procedures are written and illustrated in great detail so employees understand the importance of getting it right every time. We need to get it right every time.
We are committed to a process of continuous improvement. We are in the process of refining existing designs and developing new products. We may call you with a survey to see how our product has been utilized and determine your satisfaction with the product. Your feedback is important to us. Your satisfaction is our measure of success.
Customer Service is critically important to the success of our relationship with customers. Call us anytime you have a question or comment. We will work with you extensively to assure your unit is working as effectively as possible. We even routinely work with customers on their specific cellar installations and note deficiencies in vapor barriers and insulation materials (concrete walls) which adversely affect the unit’s performance or efficiency.