Your complete satisfaction is our only goal. If you are not 100% satisfied with your product, please let us know within 10 days. We will give a refund within 30 days (less retocking if applies and S&H or Freight both ways) with an RMA# only and/or without a exchange or store credit. Returns do not apply to any CD's, software, or personalized items. The return item must be in working order and not damaged. If it is damaged only a store credit will apply.
If you have any questions, please contact us via our "Leave A Message" at the bottom of each page on the right.
All non-defective, opened or non-opened returns are subject to a 20 % restocking fee. Before returning any item, you must contact our returns department via email within 10-15 days (depending on the manufacturer/vendor) of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact us if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $55.00 re-boxing fee for products returned in a damaged box.
Canceled Orders: If after 10 business days an order is canceled the client is charged an administrative fee in the amount of 10% of total sale fee. If, however, the unit has already shipped the Return Policy applies.
Damaged / Wrong Items
It is important that you carefully examine to see if the correct product arrived without any damages, before signing the freight carrier's release. Bacchus is not responsible for any damage caused by freight carrier. Bacchus does offer assistance with insurance claims for items shipped by FOB shipper.
If before 5 days you decide to return an item, we will credit your payment minus 20% restocking fee (CM-WG) plus S&H both ways and Vinotemp merchandise will incurr a 35% restocking fee) plus S&H or freight charge. Restocking fee will be 25% if the return is due to damage which occurred during shipping. If the cancelled item has shipped, credit will be applied once the item has been returned. Customer is responsible for all returned shipping charges -- unless the item is damaged or wrong item shipped. We will give a refund within 30 days (less retocking -if applies- and less S&H) with an RMA Number. Without an RMA Number or up to 30 days we will set up an exchange or give you a store credit depending on availibility of the item at the time of the return. Return to us is at your expense.
Bacchus will coordinate factory shipments, or provide the necessary information for our clientele themselves to "shop" carriers. Bacchus does not mark up shipping costs nor do we receive any compensation for choosing a specific carrier. Any transportation arrangements we make are fully insured and we strongly recommend that any clients who choose their own freight company purchase appropriate coverage. For your own protection inspect all shipments for damage at delivery! Bacchus is not responsible for any damage or late delivery caused by freight carrier.
In order to obtain the lowest pricing and fastest delivery available, in most cases -- depending when the order is received -- we place orders, process client payments and remit to manufacturers on the same day that order confirmations are received. Please do not sign the Invoice or Terms unless you agree to same day payment or other arrangements have been noted as "Special Requests"
Last, but first, any terms will be modified at our clients’ request – Bacchus will do whatever it takes to accommodate you.
If for any reason and without contacting us first you will encounter a fee of $120 in addition to any other fee we will get due to your action. Our Company "Bacchus Wine Cellars" is doing business through our Umbrella Company all being duly noted on your invoice and you will be charged as "The Referral Network Bureau" or in short "ReferralNet" which is going to be so noted on your invoice. Please if you have any doubt CONTACT us FIRST before you send a chargeback to avoid all of us an umpleasant situation that doesn't need to be! it will take you just a few minutes text us at 832-641-3891 or via email at firstname.lastname@example.org or use the "leave a message" window available on EVERY page of our site with your full name, what the amount of the charge is and we'll reply to you at our earliest possibility with the answer and/or confirmation. In most case the amount of the charge should be a clue of an item you purchased. Our phone number will be also on your statement charge which you can call.
Receipt and Acceptance of Merchandise
If you have receive the merchandise and try to charge us back we will add Attorney's fee on top of your purchase and will advise your State Attorney General for theft of merchandise and Fraud which means you might be prosecuted as well.
What happens when you didn't receive your order?
If such is the case you will be charged for the shipping cost and it may take up to 30 -35 days for your refund so to give time to the package to reach either your location or be sent back to us. May we ask you to check with your neighbors someone might have picked it up or it might have been left on your porch or next to your front door if the mailbox is not the correct size to accept the package.
In the majority of our mailings we provide you with a "tracking" number and if the tracking didn't get registered (scanned) that doesn't mean it was not sent out as we drop all our packages directly at the USPS however Sometimes the USPS doesn't scan a package and that happens in 10% - 15% of the time.
We now also offer insurance for lost package which is your choice whether to get it or not however If we suspect that this may be a matter of fraud file a claim against the recipient with the USPS.