Your complete satisfaction is our only goal. If you are not 100% satisfied with your product, please let us know within 10 days. We will give a refund within 30 days (less retocking if applies and S&H or Freight both ways) with an RMA# only and/or without a exchange or store credit. Returns do not apply to any CD’s, software, or personalized items. The return item must be in working order and not damaged. If it is damaged only a store credit will apply.
If you have any questions, please contact us via our “Leave A Message” at the bottom of each page on the right.
All non-defective, opened or non-opened returns are subject to a 20 % restocking fee. Before returning any item, you must contact our returns department via email within 10–15 days (depending on the manufacturer/vendor) of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer’s warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact us if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in “as-new” condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $55.00 re-boxing fee for products returned in a damaged box.
If after 10 business days an order is canceled the client is charged an administrative fee in the amount of 10% of total sale fee. If, however, the unit has already shipped the Return Policy applies.
It is important that you carefully examine to see if the correct product arrived without any damages, before signing the freight carrier’s release. Bacchus is not responsible for any damage caused by freight carrier. Bacchus does offer assistance with insurance claims for items shipped by FOB shipper.
If before 5 days you decide to return an item, we will credit your payment minus 20% restocking fee (CM-WG) plus S&H both ways and Vinotemp merchandise will incurr a 35% restocking fee) plus S&H or freight charge. Restocking fee will be 25% if the return is due to damage which occurred during shipping. If the cancelled item has shipped, credit will be applied once the item has been returned. Customer is responsible for all returned shipping charges — unless the item is damaged or wrong item shipped. We will give a refund within 30 days (less retocking -if applies- and less S&H) with an RMA Number. Without an RMA Number or up to 30 days we will set up an exchange or give you a store credit depending on availibility of the item at the time of the return. Return to us is at your expense.